Refund policy

Refund & Return Policy

Last updated: October 7, 2026

We want you to be happy with your SNOOZY purchase. If there is an issue with your order, please contact us so we can help.

Returns

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging when reasonably possible.
You must provide your order number and details about the reason for the return.

Some products may not be eligible for return when they cannot reasonably be resold for hygiene or safety reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include your order number and clear photos or other information showing the issue. We will review the situation and, when appropriate, provide a replacement or refund.

Refunds

Once a return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or bank.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, personalized-product, or other applicable restrictions. Any such restrictions will be communicated on the relevant product page when applicable.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be fulfilled after processing or shipment has begun.

For questions regarding returns or refunds, contact SNOOZY through the contact information provided on our website.